Returns

At Luxe Fragrances, we understand that sometimes a product may not meet your expectations or needs. That's why we offer a hassle-free returns policy to ensure your satisfaction.

If for any reason you are not completely satisfied with your purchase, you have up to 30 days from the date of delivery to return the item(s) for a full refund or exchange. We believe in the quality of our products and want you to be confident in your purchase.

To initiate a return, please follow these simple steps:

  1. Contact our customer service team at contact@luxefragrances.co.uk within 30 days of receiving your order. Please provide your order number and the reason for the return.
  2. Our customer service team will provide you with a return authorization number and further instructions on how to proceed.
  3. Package the item(s) securely in the original packaging, including any accessories or promotional items that came with it.
  4. Ship the package back to us using a trackable shipping method. Please ensure that the return authorization number is clearly marked on the outside of the package.
  5. Once we receive the returned item(s), our team will inspect them to ensure they are in their original condition and packaging.
  6. If the return is approved, we will process your refund or exchange within [number of business days] of receiving the returned item(s).

Please note that the following conditions apply to our returns policy:

  • Items must be returned in their original condition, unused, and with all tags and labels attached.
  • Perfume samples and personalized items are non-returnable.
  • Shipping fees are non-refundable, and the customer is responsible for return shipping costs unless the return is due to a mistake on our part.
  • Refunds will be issued to the original payment method used for the purchase.

If you have any questions or need further assistance regarding our returns policy, please don't hesitate to contact our customer service team. We are here to help!

Thank you for choosing Luxe Fragrances. We appreciate your business and strive to provide you with the best shopping experience possible.