FAQs

What is a Designer Inspiration?

A Designer Inspiration product is inspired by a particular designer fragrance. It's important to note that these are not replicas or copies.

What are your operating hours?

We operate from Monday to Friday, 9am to 6pm. We aim to respond to all inquiries within 24 working hours during this time. Please refrain from sending messages through multiple channels, as we address them in the order they are received.

Where is your location?

We are based in the United Kingdom.

What type of fragrances do you offer?

All our products are Parfums, known for their potent scent.

Are your products Vegan Friendly and Cruelty Free?

Yes, we exclusively use Vegan Friendly Fragrance Oils, and our products are cruelty-free.

Is it safe to spray your fragrances on clothes?

While our perfumes contain a higher oil content for longevity, as with all perfumes, we recommend caution when applying to clothes, and usage is at your own risk.

How should I store my fragrances?

To maintain product quality, store your fragrances away from direct sunlight and extreme temperatures.

Can I make changes or cancel my order after it's placed?

Contact us as quickly as possible through contact@luxefragrances.co.uk and we may be able to amend your order, but there are no guarantees.

How long does shipping take?

Orders placed before 8AM Monday to Friday are processed and shipped the same day. Delivery within the UK typically takes 2-3 working days, with potential variations during busy periods and holidays.

When will my order arrive?

Normal UK delivery time is between 2-3 working days. Please refer to your email confirmation for international delivery estimates.

Where is my order?

Check your email for the tracking link sent upon dispatch. If you encounter any issues, reach out to us at contact@luxefragrances.co.uk.

What is your returns process?

We accept returns within 30 days for a refund or exchange. Please ensure products are unused and returned within this timeframe. For further details, contact our Customer Services Team.

Where is my exchange/refund?

Please verify receipt of your return using the tracking receipt and provide a copy of it. Returns are typically processed within a week upon receipt.

Can I use multiple promotional codes at once?

No, our discount codes cannot be stacked.

What if I missed a sale?

Contact us at contact@luxefragrances.co.uk, and we'll assist you accordingly. Your satisfaction matters to us.